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Microsoft Communicator
ACE Management
Use advanced management tools to change access levels for various groups.
Level:
Advanced
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Adding groups to contact
Learn how to add distribution and response groups as contacts.
Level:
Beginning
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Audio calls basics
Learn to make single and conference calls, set call importance, and call voice mail directly.
Level:
Beginning
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Attendant reference
Learn how to answer and make calls, find contacts, and take notes.
Level:
Beginning
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Call controls
Learn how to transfer and hold calls, and mute your audio.
Level:
Beginning
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Call forwarding options
Learn how to forward calls to your team or your home number.
Level:
Intermediate
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Call quality
Get steps that you can take to improve audio and video quality.
Level:
Intermediate
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Changing voice mail greetings
Step-by-step directions for changing your greeting.
Level:
Beginning
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Communicator keyboard shortcuts
Save time by learning shortcuts for your favorite features.
Level:
Intermediate
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Communicator Mobile reference
Quick reference to basic mobile functions, including making calls, finding someone, and managing your presence status.
Level:
Beginning
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Conference call basics
Learn to place, receive, and add video to conference calls.
Level:
Intermediate
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Conference scheduling
Find out how to schedule a conference, route audio, and require passcodes.
Level:
Beginning
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Conferencing
Learn how to start multiparty instant messaging and schedule conference calls.
Level:
Intermediate
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Conferencing reference
Find out how to start conference calls, Meet Now meetings, and IM conferences.
Level:
Beginning
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Configure phone integration
Learn about the automatic and manual configuration options for phone integration.
Level:
Advanced
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1 - 15
Learning Roadmap
1-Beginning
Audio calls
Changing voice mail greetings
Getting started with Conferencing
line
2-Intermediate
Managing audio calls
Presence attributes
Remote call forwarding
Simultaneously ring
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Coaches
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